Terms of use

1. What GANAALE is

GANAALE is a platform published by FORESIGHT Solutions Hub that connects travellers with tourism and travel professionals (accommodation, restaurants, drivers, guides, agencies, artisans, mechanics), called “partners”.

GANAALE acts as an intermediary. The service itself (the hotel night, the meal, the ride, the tour, the repair…) is provided by the partner, who is solely responsible for it. GANAALE checks each partner before listing them, presents their offers, passes on bookings and, once online payment is open, collects payment on the partner's behalf.

Some listings are marked “not verified”: these are known places from public data, shown for information. They are neither verified nor bookable until their manager claims them.

2. Your account

You can browse GANAALE without an account. Booking, ordering, requesting a ride or a mechanic and leaving a review require a free account, open to adults. You give accurate information and keep your password secret; anything done from your account is deemed done by you.

GANAALE may suspend an account for fraud, abuse or breach of these terms, after informing you unless urgent.

3. Prices and bookings

Prices are set by partners and shown including taxes, in CFA francs unless stated otherwise, before any confirmation. The total price of a booking is shown for the chosen dates and number of people.

Online payment goes through a licensed payment provider: GANAALE never sees or stores your card numbers or payment codes.

The booking, payment and cancellation rules in force are shown to you when you book. GANAALE may change them; the rules that apply are those shown at the time of your booking.

4. Cancellation and refunds

You can cancel a booking from the app while it is pending or confirmed. The places are released at once and the partner is told.

A booking paid online and cancelled by you early enough is fully refunded. If cancelled late, a late-cancellation fee may be kept; the deadline and fee in force are shown to you when you book.

A booking cancelled or declined by the partner, or an order declined by the restaurant, is fully refunded. Each refund is checked by the GANAALE team and sent back to the payment method used; depending on the bank or operator, it may take a few days to appear.

A meal order can be cancelled until its preparation has started.

5. Rides and breakdown help

A ride price is estimated before you book; the final amount stays close to that estimate, within the limit set by GANAALE, unless you change the destination yourself. You pay on arrival, with the method you chose.

Breakdown help is always paid on site, directly to the mechanic; agree on the price before the repair. Afterwards, GANAALE asks you what you paid: this helps us check the prices charged.

The driver's or mechanic's number, and yours, are only shared once the request is accepted.

6. Reviews

Only a customer who actually used a service can rate it. Reviews must be honest, free of insults, defamation or discrimination, and contain no one else's personal data. GANAALE may remove a review that breaks these rules; a partner may reply once or report a review.

7. The assistant

The GANAALE assistant answers planned questions or, when enabled, uses an automated tool. Its answers are general information: check a business's page before booking. It does not replace medical, legal or safety advice.

8. Partners

Signing up as a partner is free. Partners provide accurate, up-to-date information and documents; their business is only shown after the GANAALE team has checked it. They set their prices, availability and whether they accept payment on site, and honour the bookings they accept.

GANAALE earns a commission on sales actually honoured, according to the grid for their trade, shown in their partner space (“Wallet and statement”). A launch period is covered by a welcome credit; after that, the commission is taken from the partner's GANAALE wallet or, where their trade allows it, deducted from sales paid online. An empty wallet hides new customers' contact details until it is topped up.

A partner may appeal a decision (file, offer, commission) to the team: on WhatsApp at +221773964887.

By email: [email protected].

9. Prohibited behaviour

You may not use GANAALE to commit fraud, publish false information or fake reviews, bypass the platform to avoid the commission after an introduction, harass another user, or try to access GANAALE's systems without authorisation.

10. Liability

GANAALE does its best to keep the platform running and the information accurate, but does not guarantee uninterrupted availability. The partner alone is responsible for their service; GANAALE is liable for its own failings as an intermediary, within the limits set by law.

11. Personal data

How your data is processed is described in the privacy policy, which forms part of these terms.

12. Changes, governing law and disputes

GANAALE may change these terms; the new version applies once published, and you are told in the app of any significant change.

These terms are governed by Senegalese law and the OHADA uniform acts, without depriving a consumer living in Benin of the protection given by Beninese law. In case of dispute, please write to the team first: we will look for an amicable solution. Failing that, the courts of Dakar have jurisdiction, subject to consumer protection rules.

Contact: [email protected].